Centrepoint is a long-established supplier of CRM/MRM solutions to the NFP sector - the only sector in which we operate. We believe this single-minded dedication to the NFP sector provides confidence to current and prospective clients as they know we will not leave them for a more profitable sector.

We acquired our first client in 1991 and they remain with us to this day. Since then we have built upon our success by focusing on three specific goals:

Customer Care
As a company we place great emphasis on service and customer care. Implementing a solution is only half the job. Continuing commitment to the provision of top quality customer service & support is essential to ensure that the solution remains appropriate and credible.

We visit each of our clients regularly to discuss & understand their current and future business and technical issues. We also tell them anything relevant which we have learned in the marketplace and which we feel may be helpful to them.

By maintaining close contact with each client we can identify possible problems and suggest solutions before they arise. We can also check that our solution is still appropriate to their business model and take the opportunity to make sure that our service and support levels are up to client expectations. (TOP)

Understanding our clients' business
CCS management and support staff all have considerable experience of the NFP sector. We do not sell just systems; rather we use our experience of the NFP Sector to help our clients. Concentrating as we do solely on this sector enables us to understand its values and the challenges facing it.

Our philosophy is firstly to understand your business, the business issues that you are facing and the types of solution which are acceptable to you. Only then do we propose a solution appropriate to your business needs.(TOP)

Providing solutions based on the most appropriate technology
We were the first supplier to offer a Microsoft Windows ® -based solution in the NFP sector and have always worked to ensure that our clients have access to the best, most robust and appropriate technology available.

We continued along this path by providing a fully integrated web/e-commerce portal to our well established Target® system. We chose not to develop a totally web browser based solution even though these became very fashionable, because we did not believe that this technology would support the rich functionality required by our clients.

Instead we used Microsoft's Smart Client ® and .NET technologies, to develop our latest solution eTarget® - CRM/MRM and NetManager ® CMS . This technology supports the depth of functionality that you require, unlike browser based systems. However it will also allow access to the system via the web. You will be able to work remotely either online or offline if you don't have access to the Internet. It will also interface with devices such as PDA's& WAP-enabled phones. (TOP)